New systems need to allow prospective users to access and use solutions not just on a single computer, but on all of the different computers and ICT that they must use (in different classrooms and laboratories, at home, at work, and the community, when traveling, etc.).

Whereas the lack of accessibility or even the maintenance of the status quo would further increase social exclusion, its improvement can contribute to greater social inclusion (better access to health and public services, improved employability and productivity, increased embeddedness for people in social relations and networks, etc).

By substantially improving accessibility, over the next ten years we will open up access to, and improve the use of, ICT products and services in general (whether eCommerce, eGovernment, eHealth, eCulture, or Internet banking) and make opportunities available for older people and for people with disabilities (i.e. to make online job applications, use job-matching platforms or eLearning applications).